Frequently Asked Questions
Everything you need to know about shopping with FYVE
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
Do you ship internationally?
Yes, FYVE ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order status?
Once your order is placed, you can track its progress through the 'Order History' section of your account or by clicking the link in your shipping confirmation email.
Are FYVE products covered by a warranty?
Many of our products come with a manufacturer's warranty. Please check the individual product description page for specific warranty details and coverage periods.